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When will my shop order be shipped?

We always try to get our shop orders out the door in 2 business days. There are rare occasions when we’re waiting on suppliers. ‘Specially when a particular product has gone off the charts and there’s limited availability left. At these times, we may

When should I expect my shop order?

If you’ve received a tracking number for your shop order, keep an eye on this so you can track the delivery through Australia Post. Once we hand your parcel over to Australia Post we can’t guarantee exact delivery times. But we can promise it’ll defi

I don't have a tracking number for my shop order?

If you can see your shop order’s been picked up but no tracking number, hold tight. Sometimes the couriers take a couple days to scan it into their system. If you think there may be an issue, please flick us an email at [email protected] We’ll b

My shop order seems delayed?

Uh-oh. That’s not what any of us want to hear. If you think there may be an issue with your shop order, get in touch with Australia Post Help & Support HERE. Alternatively, give us a shout and we’ll chase down your postie or look under the bushes. We

Do you offer Express Shipping on Shop orders?

We most certainly do. Who wouldn’t want their order super-quick? Plus it’s free on shop orders above $150. Bear in mind, while Express Post is our fastest postal service, current circumstances mean Australia Post can't guarantee next-business-day del

Can I return an item or get a refund?

Something must’ve gone wrong if you want to return your goodies. Perhaps you received a damaged or incorrect shop item? Please see the answer HERE. Otherwise, be sure to choose GoodnessMe goodies carefully as we can’t accept returns or give refunds f

I received the wrong/damaged shop item?

Oh no! Sorry ☹. Let’s see what we can do…. Please take photos of the damaged shop item. It must be unused, in the same condition you received it, and in the original packaging. We’ll need you to contact us within 2 days after delivery. Please email u