# goodnessme-box

> Public Help Center articles for goodnessme-box.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is GoodnessMe?](https://help.goodnessme.com.au/en-US/what-is-goodnessme-137644.md): GoodnessMe is Australia's most loved and reviewed online health retailer. We have over 4000+ nutritionist-approved products on our shop, as well as our adored GoodnessMe subscription box where it all began! We want to get you excited about eating pur
- [Where are the promotion's terms and conditions?](https://help.goodnessme.com.au/en-US/where-are-the-promotions-terms-and-conditions-137645.md): You can view our full list of promotional terms and conditions here
- [Minimum Order Spend](https://help.goodnessme.com.au/en-US/minimum-order-spend-264445.md): The items in your cart need to reach the minimum order spend of $50 after discounts to place your order. If you apply a discount code that brings your total order value below $50, you must increase the cart value to check out. GoodnessMe reserves the
- [When will my shop order be shipped?](https://help.goodnessme.com.au/en-US/when-will-my-shop-order-be-shipped-83150.md): Love an eager-beaver. We always try to get our shop orders out the door in 2 business days. There are rare occasions when we’re waiting on suppliers. ‘Specially when a particular product has gone off the charts and there’s limited availability left.
- [When should I expect my shop order?](https://help.goodnessme.com.au/en-US/when-should-i-expect-my-shop-order-83151.md): If you’ve received a tracking number for your shop order, keep an eye on this so you can track the delivery through Australia Post. Once we hand your parcel over to Australia Post we can’t guarantee exact delivery times. But we can promise it’ll defi
- [I don't have a tracking number for my shop order?](https://help.goodnessme.com.au/en-US/i-dont-have-a-tracking-number-for-my-shop-order-83152.md): If you can see your shop order’s been picked up but no tracking number, hold tight. Sometimes the couriers take a couple days to scan it into their system. If you think there may be an issue, please flick us an email at hello@goodnessbox.com. We’ll b
- [Do you offer Express Shipping on Shop orders?](https://help.goodnessme.com.au/en-US/do-you-offer-express-shipping-on-shop-orders-83154.md): We most certainly do. Who wouldn’t want their order super-quick? Plus it’s free on shop orders above $150. Bear in mind, while Express Post is our fastest postal service, current circumstances mean Australia Post can't guarantee next-business-day del
- [I received the wrong/damaged shop item?](https://help.goodnessme.com.au/en-US/i-received-the-wrongdamaged-shop-item-83156.md): Oh no! Sorry ☹. Let’s see what we can do…. Please take photos of the damaged shop item. It must be unused, in the same condition you received it, and in the original packaging. We’ll need you to contact us within 2 days after delivery. Please email u
- [My shop order seems delayed?](https://help.goodnessme.com.au/en-US/my-shop-order-seems-delayed-83153.md): Uh-oh. That’s not what any of us want to hear. If you think there may be an issue with your shop order, get in touch with Australia Post Help & Support HERE. Alternatively, give us a shout and we’ll chase down your postie or look under the bushes. We
- [Can I use more than one code/voucher or gift card at one time?](https://help.goodnessme.com.au/en-US/can-i-use-more-than-one-codevoucher-or-gift-card-at-one-time-143108.md): No, the use of one code/voucher or gift card is honored at a time. Keep the extra for next time!
- [Can I return a shop product if I don’t like it?](https://help.goodnessme.com.au/en-US/can-i-return-a-shop-product-if-i-don%E2%80%99t-like-it-143109.md): Something must’ve gone wrong if you want to return your goodies. Perhaps you received a damaged or incorrect shop item? Be sure to choose GoodnessMe goodies carefully as we can’t accept returns/exchanges or give refunds for change of mind or personal
- [Will my shop order come in two shipments?](https://help.goodnessme.com.au/en-US/will-my-shop-order-come-in-two-shipments-143111.md): There are rare occasions when we’re waiting on suppliers. ‘Specially when a particular product has gone off the charts and there’s limited availability left. At these times, we may split your order to get as much as possible to you as quickly as poss
- [Receiving Chocolate during summer](https://help.goodnessme.com.au/en-US/receiving-chocolate-during-summer-165871.md): During times of extreme heat (hello Aussie summer!), we will send your chocolates in an insulated pouch to reduce the likelihood of spoilt chocolate/products. It will appear in your checkout and a $5.60 AUD fee will be incurred. If this solution is r
- [Can I get a refund or exchange if I don't like the product?](https://help.goodnessme.com.au/en-US/can-i-get-a-refund-or-exchange-if-i-dont-like-the-product-265117.md): Please note that our refund policy does not cover personal preferences, including but not limited to not liking the flavor of a product. Here at GoodnessMe, we try to provide accurate product descriptions and information to help you make an informed
- [Can I add a gift card with a message?](https://help.goodnessme.com.au/en-US/can-i-add-a-gift-card-with-a-message-321964.md): Yes, you sure can add a gift card and message to your one-off gift box for a small fee. Head to Your Cart and tick the box next to add a gift card message. On mobile, this can be found directly under the products in your cart. On the desktop, it will
- [Corporate Bulk Orders](https://help.goodnessme.com.au/en-US/corporate-bulk-orders-424812.md): In order for us to provide you with a formal Corporate Bulk Order quote, we require the following details: 1. The amount of units you are after of the product/s2. The specific delivery address(s)*
- [Where does the GoodnessMe e-Gift Card work?](https://help.goodnessme.com.au/en-US/where-does-the-goodnessme-e-gift-card-work-139403.md): The GoodnessMe e-Gift Card works only at goodnessme.com.au and only on GoodnessMe shop items. The gift card cannot be used to purchase any GoodnessMe Box subscriptions. e-Gift Cards can be used on one-off boxes like the GoodnessMe Mystery Box, Goodne
- [How do I send the e-Gift Card to the recipient?](https://help.goodnessme.com.au/en-US/how-do-i-send-the-e-gift-card-to-the-recipient-139404.md): You'll receive an email moments after purchasing the e-Gift Card. From there you can forward that email to the lucky person on the day with a special note in the email. Purchase here.
- [When will the e-Gift Card arrive?](https://help.goodnessme.com.au/en-US/when-will-the-e-gift-card-arrive-139405.md): It will be there within minutes in the inbox of the email address that you purchased it. Purchase yours here.
- [Can I refund an e-Gift Card?](https://help.goodnessme.com.au/en-US/can-i-refund-an-e-gift-card-139406.md): No, we do not offer refunds on e-Gift Cards once they have been purchased. If you have any issues with your gift card please contact Customer Experience at hello@goodnessmebox.com.
- [When does the e-Gift Card expire?](https://help.goodnessme.com.au/en-US/when-does-the-e-gift-card-expire-139407.md): GoodnessMe e-Gift cards last three (3) year from the date of purchase. Purchase yours here.
- [How do I redeem the e-Gift Card?](https://help.goodnessme.com.au/en-US/how-do-i-redeem-the-e-gift-card-139408.md): Simply add in products to your cart as usual and then when you're ready to pay choose to pay with the e-Gift Card and/or credit card. If you do not have the exact amount on the e-Gift Card, you can use a credit card to complete the remainder of the p
- [Can I use the e-Gift Card more than once?](https://help.goodnessme.com.au/en-US/can-i-use-the-e-gift-card-more-than-once-139409.md): Yes, so long as there is still a balance remaining on the e-Gift Card.
- [How do I check the balance of an e-Gift Card?](https://help.goodnessme.com.au/en-US/how-do-i-check-the-balance-of-an-e-gift-card-139410.md): Please contact the Customer Experience team and they can do this for you at hello@goodnessmebox.com.
- [Where can I find my e-Gift Card details if I lose them?](https://help.goodnessme.com.au/en-US/where-can-i-find-my-e-gift-card-details-if-i-lose-them-139411.md): Please open the email in which you purchased the e-Gift Card. Click 'View Your Order'. Re-send the e-Gift Card to the original email address. Alternatively you can reach out to GoodnessMe at hello@goodnessmebox.com with the email address you original
- [Gift Cards from Prezzee Terms & Conditions](https://help.goodnessme.com.au/en-US/gift-cards-from-prezzee-terms-&-conditions-139413.md): The GoodnessMe e-Gift Card can only be on GoodnessMe shop items and excludes all subscriptions. The gift card can only be redeemed online at goodnessme.com.au/shop. Stolen gift cards will not be replaced or refunded. e-Gift cards cannot be redeemed f
- [Can I use a discount code to purchase an e-Gift Card?](https://help.goodnessme.com.au/en-US/can-i-use-a-discount-code-to-purchase-an-e-gift-card-139412.md): Only if that discount code specifies it can be used on e-Gift Cards.
- [What is AfterPay?](https://help.goodnessme.com.au/en-US/what-is-afterpay-139414.md): AfterPay allows you to purchase GoodnessMe shop items and pay later in 4 easy interest-free instalments. This excludes all GoodnessMe Box subscriptions.
- [How does AfterPay work?](https://help.goodnessme.com.au/en-US/how-does-afterpay-work-139415.md): To pay with AfterPay:. Please note that AfterPay cannot be used in conjunction with any subscription. If there is a subscription in your cart, you cannot use AfterPay.
- [Is there an order limit?](https://help.goodnessme.com.au/en-US/is-there-an-order-limit-139416.md): Lucky you, there is no maximum purchase amount using AfterPay on GoodnessMe!. Please note that AfterPay cannot be used in conjunction with any subscription. If there is a subscription in your cart, you cannot use AfterPay.
- [What are other terms and conditions do I need to be aware of?](https://help.goodnessme.com.au/en-US/what-are-other-terms-and-conditions-do-i-need-to-be-aware-of-139417.md): Full terms & conditions are available at http://www.afterpay.com/terms
- [How often is repayment?](https://help.goodnessme.com.au/en-US/how-often-is-repayment-139418.md): AfterPay offers your order to be paid in 4 instalments with repayment automatically occurring every 2 weeks.
- [How do I sign up for AfterPay?](https://help.goodnessme.com.au/en-US/how-do-i-sign-up-for-afterpay-139419.md): Select Afterpay as a payment method (or visit the website). You can register as you complete your purchase.
- [How do returns work with AfterPay?](https://help.goodnessme.com.au/en-US/how-do-returns-work-with-afterpay-139420.md): GoodnessMe will be able to initiate eligible refunds on your behalf. Once completed, your refund will be applied to your order.
- [Does AfterPay charge interest?](https://help.goodnessme.com.au/en-US/does-afterpay-charge-interest-139421.md): There is no interest payable by you if you place an order using AfterPay.
- [Can I place an AfterPay order with you over the phone?](https://help.goodnessme.com.au/en-US/can-i-place-an-afterpay-order-with-you-over-the-phone-139422.md): AfterPay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.
- [Where can I find out more about AfterPay?](https://help.goodnessme.com.au/en-US/where-can-i-find-out-more-about-afterpay-139423.md): If you would like to know more about AfterPay, visit the AfterPay website www.afterpay.com for a comprehensive list of FAQs & terms. AfterPay's Privacy Policy which can be found at https://www.afterpay.com/privacy-policy.
- [Can I return an item or get a refund?](https://help.goodnessme.com.au/en-US/can-i-return-an-item-or-get-a-refund-83155.md): Something must’ve gone wrong if you want to return your goodies. Perhaps you received a damaged or incorrect shop item? Please see the answer HERE. Otherwise, be sure to choose GoodnessMe goodies carefully as we can’t accept returns or give refunds f
- [When will I receive my first box?](https://help.goodnessme.com.au/en-US/when-will-i-receive-my-first-box-196437.md): Keen as mustard! Understandable, we are too. Goodies are delivered to your door every month -- what a treat. Boxes go out at the beginning of each month, as long as we get your order by the 20th of the previous month. Orders after the 20th of the mon
- [Will I still receive any remaining boxes once I cancel?](https://help.goodnessme.com.au/en-US/will-i-still-receive-any-remaining-boxes-once-i-cancel-135058.md): Of course! We always make sure to send all your prepaid boxes, even when your subscription has been canceled.
- [Why does my box look different to the others I've seen?](https://help.goodnessme.com.au/en-US/why-does-my-box-look-different-to-the-others-ive-seen-135056.md): Great catch! We tailor boxes to cater to those who are vegan, dairy-free, and gluten-free which may account for some of the differences you've seen. We also pride ourselves on supporting big and small brands (it's why we do what we do!). We hand-pick
- [Can I get a refund?](https://help.goodnessme.com.au/en-US/can-i-get-a-refund-83168.md): A little reminder: We have a no refund policy. GoodnessMe Box is a subscription service that auto-renews, agreed upon sign up. Happy customers are our (healthier) jam. So, if there are issues with your product(s) please don’t hesitate to get in touch
- [I've moved house, but my box is going to my old address](https://help.goodnessme.com.au/en-US/ive-moved-house-but-my-box-is-going-to-my-old-address-83164.md): No worries. Easily sorted. Easy peasy lemon squeezy…
- [How do I cancel my subscription?](https://help.goodnessme.com.au/en-US/how-do-i-cancel-my-subscription-135057.md): We’d hate to see you go and lose your subscriber perks! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). You’re a pretty special part of our family. But we understand life sometimes gets in the way so
- [I haven't received my bonus gift](https://help.goodnessme.com.au/en-US/i-havent-received-my-bonus-gift-83163.md): Bonus Gifts... they come in all sorts of shapes and sizes. They’re for new subscribers, when you buy the 6 or 12 month subscription. If your bonus gift is missing, reach out to hello@goodnessmebox.com and we will sort it out. P.s. Bonus gifts are on
- [My box looks different to others, am I missing items?](https://help.goodnessme.com.au/en-US/my-box-looks-different-to-others-am-i-missing-items-149466.md): Box versions do vary, all of the products you see on the Blog are the products we use across all of our different dietary versions.
- [When should I make my purchase for Christmas delivery?](https://help.goodnessme.com.au/en-US/when-should-i-make-my-purchase-for-christmas-delivery-159211.md): Great question!. As our subscriptions are processed upon payment... If you purchase before December 15th, you will receive our December edition as your first box. (Dispatched the18th DEC). If you purchase after December 15th, you would receive our Ja
- [How can I make sure I don't double up on Boxes?](https://help.goodnessme.com.au/en-US/how-can-i-make-sure-i-dont-double-up-on-boxes-267423.md): Great Question! If I make my purchase before the 15th of the month, means you will receive the current month's box. Any purchases after the 15th are a pre-payment for the following month's box. If you're still unsure, be sure to reach out to our Cust
- [What is the GoodnessMe Box?](https://help.goodnessme.com.au/en-US/what-is-the-goodnessme-box-135016.md): The GoodnessMe Box is a health food sampling subscription service designed to get you excited about eating pure and wholesome food. Each month, your GoodnessMe Box will surprise you with up to 10 nutritionist-approved health food goodies catered to y
- [Does my GoodnessMe Box subscription automatically renew?](https://help.goodnessme.com.au/en-US/does-my-goodnessme-box-subscription-automatically-renew-135017.md): Absolutely. Your subscription box will auto-renew until you cancel. Boxes renew on the 20th of every 1, 3, 6, or 12 months, depending on the subscription billing plan you selected upon sign up. Please note gift subscriptions do not renew. You can fin
- [How much does the GoodnessMe Box cost?](https://help.goodnessme.com.au/en-US/how-much-does-the-goodnessme-box-cost-135018.md): As of the 24th September 2022, 2pm AEST GoodnessMe Box subscriptions cost $30.00/month + $7 shipping Australia wide. With the recent increase in costs of shipping, ingredients, packaging and other factors we've had to make the decision to do this for
- [How does GoodnessMe choose what is in the box?](https://help.goodnessme.com.au/en-US/how-does-goodnessme-choose-what-is-in-the-box-135019.md): To ensure you receive the highest quality health foods, our very own GoodnessMe nutritionists help search the health food world and together we select only the very best products to go in the box. We identify businesses big and small that share the G
- [Can I try just one GoodnessMe Box?](https://help.goodnessme.com.au/en-US/can-i-try-just-one-goodnessme-box-135020.md): GoodnessMe Boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription which can be cancelled at any time. We just need 2 days notice prior to your subscription renewing. Otherwise check
- [Can I choose what is in my GoodnessMe Box?](https://help.goodnessme.com.au/en-US/can-i-choose-what-is-in-my-goodnessme-box-135021.md): GoodnessMe Boxes are all about discovery so the contents of the box is a surprise. We like to include a mix of products in the box, each month you will receive different products. GoodnessMe makes no representations and gives no warranties that all o
- [If I cancel, will I still receive all my boxes?](https://help.goodnessme.com.au/en-US/if-i-cancel-will-i-still-receive-all-my-boxes-135022.md): Of course!. If you are on a 3, 6 or 12 month subscription, you can cancel at any time and will still receive all the boxes remaining on your subscription.
- [When will my GoodnessMe Box arrive?](https://help.goodnessme.com.au/en-US/when-will-my-goodnessme-box-arrive-135023.md): We send out box deliveries twice a month, on the first week of each month and around the 16th of each month. You need to place your order by the 20th of the month prior, in order to fall into the delivery in the first week of the month. Once your fir
- [Can I get a refund on my GoodnessMe Box?](https://help.goodnessme.com.au/en-US/can-i-get-a-refund-on-my-goodnessme-box-135024.md): GoodnessMe does not offer refunds, including no partial refunds. For 3, 6 or 12 months subscriptions that have already started; GoodnessMe may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. GoodnessMe
- [Can I change my dietary choice?](https://help.goodnessme.com.au/en-US/can-i-change-my-dietary-choice-83159.md): Sure you can, just be sure to tell us prior to the 18th so we catch it before your next box is packed. Flick us an email to hello@goodnessmebox.com and we’ll be happy to help. Let us know which of the below dietary options you’d like to switch to ;).
- [What dietary options do you have?](https://help.goodnessme.com.au/en-US/what-dietary-options-do-you-have-83158.md): We have plenty of options in our Subscription Boxes including:. We make it our mission to have a varied selection. We know different dietary options aren’t a flash-in-the-pan and reach out to us if you have another dietary request and we will add it
- [Does my box GoodnessMe automatically renew?](https://help.goodnessme.com.au/en-US/does-my-box-goodnessme-automatically-renew-83160.md): Absolutely. Your subscription box will auto-renew until you cancel. Boxes renew on the 20th of every 1, 3, 6, or 12 months, depending on the subscription billing plan you selected upon sign up.
- [What is the GoodnessMe Beauty & Lifestyle Box?](https://help.goodnessme.com.au/en-US/what-is-the-goodnessme-beauty-&-lifestyle-box-135025.md): The GoodnessMe Beauty & Lifestyle Box is a beauty and lifestyle product sampling service designed to get you excited about natural beauty, lifestyle and personal care products. Every 3 months, we surprise you with up to 10 beauty, lifestyle and perso
- [How much does the GoodnessMe Beauty & Lifestyle Box cost?](https://help.goodnessme.com.au/en-US/how-much-does-the-goodnessme-beauty-&-lifestyle-box-cost-135027.md): The GoodnessMe Beauty & Lifestyle subscription box starts from $49.00 every three months. It ships on the 15th of every 3rd month, which is May, August, November and February. Note. If you purchased a subscription prior to September 2021 and have not
- [Can I try just one GoodnessMe Beauty & Lifestyle Box?](https://help.goodnessme.com.au/en-US/can-i-try-just-one-goodnessme-beauty-&-lifestyle-box-135028.md): The GoodnessMe Beauty & Lifestyle subscription Box is only available as part of a subscription. If you’d like to try just one box, we recommend a quarterly subscription which can be cancelled at any time. We just need 2 days notice prior to your subs
- [When will my GoodnessMe Beauty & Lifstyle Box arrive?](https://help.goodnessme.com.au/en-US/when-will-my-goodnessme-beauty-&-lifstyle-box-arrive-135031.md): Every 3 months, we surprise you with up to 10 beauty, lifestyle and personal care samples and products. Expect to get your hands on at least $80 value of the latest and greatest facial oils, moisturisers, make-up items, kitchen and bathroom essential
- [How do I sign up for a GoodnessMe Beauty & Lifestyle Box](https://help.goodnessme.com.au/en-US/how-do-i-sign-up-for-a-goodnessme-beauty-&-lifestyle-box-135032.md): Signing up to GoodnessMe Beauty& Lifestyle Box only takes a few minutes. Simply click here to select a subscription plan and checkout.
- [When will my Beauty & Lifestyle Box arrive?](https://help.goodnessme.com.au/en-US/when-will-my-beauty-&-lifestyle-box-arrive-135053.md): The Beauty & Lifestyle Box sets sail (metaphorically) on the 15th, every 3rd month (February, May, August and November). You'll be billed on the 5th automatically every three months, from the date you signed up.
- [How do I sign up for GoodnessMe Kids?](https://help.goodnessme.com.au/en-US/how-do-i-sign-up-for-goodnessme-kids-135034.md): Unfortunately at this time we are not selling the GoodnessMe Kids Box on a subscription. Please check out our one-time Kids box here.
- [Does a GoodnessMe Box gift subscription renew?](https://help.goodnessme.com.au/en-US/does-a-goodnessme-box-gift-subscription-renew-135043.md): Gift Subscriptions are a stand alone purchase. There is no need to cancel as these will not auto-renew.
- [When will my GoodnessMe Box gift subscription arrive?](https://help.goodnessme.com.au/en-US/when-will-my-goodnessme-box-gift-subscription-arrive-139429.md): We send out box deliveries twice a month, on the first week of each month and around the 16th of each month. You need to place your order by the 20th of the month prior, in order to fall into the delivery in the first week of the month. Once your fir
- [Can I select more than one dietary preference for my GoodnessMe Box gift subscriptions?](https://help.goodnessme.com.au/en-US/can-i-select-more-than-one-dietary-preference-for-my-goodnessme-box-gift-subscriptions-135046.md): We offer one dietary preference selection and our current options are Gluten Free, Dairy Free or Vegan Dairy. Due to the nature of the products we select, you will find that the majority of our products meet all three of those dietary preferences.
- [I’d love to send a gift subscription box as a gift? Is it different from a normal subscription?](https://help.goodnessme.com.au/en-US/i%E2%80%99d-love-to-send-a-gift-subscription-box-as-a-gift-is-it-different-from-a-normal-subscription-83169.md): As sure as eggs is eggs you can! A fab idea! Subscription boxes make great gifts. There’s no difference in the box – they get the same exciting bunch of goodies inside the same cool box. The only difference is the way the subscription is set up. Our
- [Can I gift a one-off Box?](https://help.goodnessme.com.au/en-US/can-i-gift-a-one-off-box-83170.md): You most certainly can. Check out our Gift box range. Our Mystery Boxes are extremely popular!. Need to add a gift card & message to your gift box? Head to Your Cart and tick the box next to add a gift card message. On mobile, this can be found direc
- [Is it possible to add a gift card in a subscription box?](https://help.goodnessme.com.au/en-US/is-it-possible-to-add-a-gift-card-in-a-subscription-box-83171.md): We're not able to include a gift message at this time. We can email them on your behalf when the box is on it's way however. Get in touch with us at hello@goodnessmebox.com. When you buy a One-Off Gift Box, you can pay a tinsy-bit extra to add a hand
- [When will my recipient receive their first box?](https://help.goodnessme.com.au/en-US/when-will-my-recipient-receive-their-first-box-135048.md): Keen as mustard! Understandable, we are too. Goodies are delivered to their door every month -- what a treat. Boxes go out at the beginning of each month, as long as we get your order by the 25th of the previous month. Orders after the 25th of the mo
- [Can I give a gift subscription to several people?](https://help.goodnessme.com.au/en-US/can-i-give-a-gift-subscription-to-several-people-83172.md): Absolutely! Send as many as you like. We send gift subscriptions for Mum’s Day, Dad’s Day, Christmas, Baby celebrations… the list goes on and on… you choose. Just make sure you check out separately each time to add a new address.
- [What dietary options do you have?](https://help.goodnessme.com.au/en-US/what-dietary-options-do-you-have-135049.md): We have plenty of options including:. We make it our mission to have a varied selection. We know different dietary options aren’t a flash-in-the-pan reach out to us if you have another dietary request and we will add it to our wish list!
- [Can I change my dietary choice?](https://help.goodnessme.com.au/en-US/can-i-change-my-dietary-choice-135050.md): Sure you can, just be sure to tell us prior to the 18th so we catch it before your next box is packed. Flick us an email to hello@goodnessmebox.com and we'll be happy to help. Let us know which of the below dietary options you'd like to switch to ;)
- [What are the GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/what-are-the-goodnessme-snack-boxes-603355.md): The GoodnessMe Snack Boxes are a set selection of wholefood snacks that are checked against our Real Food Code and dispatched to your door every 30 days. The GoodnessMe Snack boxes are available to purchase either buy-once (one-time purchase) or as a
- [How is the GoodnessMe Snack Box different to the GoodnessMe Box?](https://help.goodnessme.com.au/en-US/how-is-the-goodnessme-snack-box-different-to-the-goodnessme-box-603364.md): The GoodnessMe Box is a monthly subscription in which every month you will receive up to 10 products that will change every month. The GoodnessMe Box is designed to surprise you every month with a selection of wholefood goodness that is checked again
- [What’s the difference between a buy-once box and a subscription?](https://help.goodnessme.com.au/en-US/what%E2%80%99s-the-difference-between-a-buy-once-box-and-a-subscription-603368.md): A buy-once snack box is a box that you buy once and does not renew. A subscription snack box is a subscription that will automatically renew every 29 days from the date of purchase and is dispatched from our warehouse every 30 days.
- [How does the GoodnessMe Snack Box work?](https://help.goodnessme.com.au/en-US/how-does-the-goodnessme-snack-box-work-603372.md): Select whether you would like a buy once box (does not renew) or a box on subscription (renews every 30 days). Place your order through the checkout. We’ll ship your box the next business day. If you selected a subscription, it will renew every 29 da
- [Can I try one GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/can-i-try-one-goodnessme-snack-box-603428.md): Definitely! When purchasing a snack box, just select the buy-once option as this will not automatically renew.
- [What is the shipping cost for the GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/what-is-the-shipping-cost-for-the-goodnessme-snack-boxes-603418.md): Shipping rates are the same as our online grocery shipping rates. Free standard shipping over $120 for metro and non-metro areas. Free standard shipping over $149 for remote areas. Other shipping rates can be found here
- [When will my GoodnessMe Snack Box arrive?](https://help.goodnessme.com.au/en-US/when-will-my-goodnessme-snack-box-arrive-603421.md): Delivery is subject to the courier delivery schedule. We ship your orders with Australia Post. We aim to dispatch your order next business day excluding NSW public holidays. For delivery times, please check Australia Post’s website.
- [What is in my GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/what-is-in-my-goodnessme-snack-box-603422.md): This is listed under each box's “Description” on the product page. Please note, that on the occasion that any product becomes unavailable, we will swap it for a similar product of equal or greater value.
- [Can the GoodnessMe Snack Box be shipped by Express Post?](https://help.goodnessme.com.au/en-US/can-the-goodnessme-snack-box-be-shipped-by-express-post-603423.md): Yes, however, this will incur a regular ongoing cost. You can see more information here
- [Do the GoodnessMe Snack Boxes auto-renew?](https://help.goodnessme.com.au/en-US/do-the-goodnessme-snack-boxes-auto-renew-603424.md): If you select subscription for any snack box, then it will automatically renew every 29 days from the date of purchase and will be dispatched on the 30th day, provided it is a business day. If it is not, it will be dispatched on the next business day
- [When will I be billed for my GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/when-will-i-be-billed-for-my-goodnessme-snack-box-603425.md): For subscriptions, they will automatically renew 1 day before dispatch (every 29 days from the day of purchase) unless cancelled 2 days prior. Dispatch will occur every 30 days from the day of purchase. Buy-once orders will not automatically renew. T
- [Can I skip my GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/can-i-skip-my-goodnessme-snack-box-603426.md): Yes, please reach out to hello@goodnessmebox.com before your renewal date and we can arrange this for you. Once your order has been processed, we cannot skip that order.
- [Can I select another dietary requirement?](https://help.goodnessme.com.au/en-US/can-i-select-another-dietary-requirement-603427.md): We currently do not offer additional dietary requirements for the GoodnessMe Snack Boxes on top of the existing dietary requirements available for each box. If you’re looking for a specific dietary box, please reach out to hello@goodnessmebox.com and
- [How do I cancel my GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/how-do-i-cancel-my-goodnessme-snack-box-603450.md): Easy! Log in to your account or create one if you do not already have one, or did not create one at checkout. It will need to be with the email address the box was originally purchased on. To cancel your subscription just follow the steps outlined be
- [What happens if a product becomes unavailable in the GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/what-happens-if-a-product-becomes-unavailable-in-the-goodnessme-snack-boxes-603454.md): In the unfortunate event that a product does become unavailable or discontinued, we will swap it with a similar product of equal or greater value.
- [Can I get a refund on the GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/can-i-get-a-refund-on-the-goodnessme-snack-boxes-603456.md): The GoodnessMe Snack boxes have a strict no-refund policy. The GoodnessMe Snack Box is a subscription service that auto-renews, agreed upon sign up. If there are issues with your product(s) please don’t hesitate to get in touch. Drop us a note at hel
- [How do I update my address for the GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/how-do-i-update-my-address-for-the-goodnessme-snack-boxes-603459.md): You can update your address for the GoodnessMe Snack Boxes that are on a subscription easily. Log in to your account and follow the steps below. Log into your account and head to your profile. Click "My Subscription". Click "Shipping Addresses". Sele
- [Can I choose products in my GoodnessMe Snack Box?](https://help.goodnessme.com.au/en-US/can-i-choose-products-in-my-goodnessme-snack-box-603464.md): At this moment we do not allow for personalisation in the GoodnessMe Snack Boxes. This is something we are working on to have in the future.
- [If I cancel, will I still receive my GoodnessMe Snack Boxes?](https://help.goodnessme.com.au/en-US/if-i-cancel-will-i-still-receive-my-goodnessme-snack-boxes-603468.md): Yes, you can cancel at any time and will still receive all the boxes remaining on your subscription.
- [Are the Kid's GoodnessMe Snack Boxes nut-free?](https://help.goodnessme.com.au/en-US/are-the-kids-goodnessme-snack-boxes-nut-free-603469.md): All products in the Kids Snack Boxes are not made with any peanuts or tree nuts as the main ingredient however, please note that some products may have been made in shared manufacturing facilities and therefore, may contain traces of peanuts and tree
- [What are the perks of being a subscriber?](https://help.goodnessme.com.au/en-US/what-are-the-perks-of-being-a-subscriber-603470.md): By purchasing a GoodnessMe Snack Box on a subscription, you get tonnes of rewards!. Within the first 48 hours after purchasing a subscription, you will be automatically moved into the subscriber tier to start redeeming additional rewards. If you are
- [What is the GoodnessMe Club?](https://help.goodnessme.com.au/en-US/what-is-the-goodnessme-club-83184.md): It’s our pretty phenom loyalty program where you can earn 1 point for every dollar you spend and more!. You can also earn points by referring friends, writing a review and by just having your birthday (hello 200 points!). Redeem your points as Goodne
- [How does the GoodnessMe Club work?](https://help.goodnessme.com.au/en-US/how-does-the-goodnessme-club-work-139501.md): All you need to do is create an account and you’ll be able to start earning and claiming points ASAP to spend on your next shop!. For every $1 spent, you earn 1 point!. Every 20 points = $1 to spend on the GoodnessMe online shop. The more you spend,
- [How do I earn points?](https://help.goodnessme.com.au/en-US/how-do-i-earn-points-83185.md): There are so many ways to earn points:. Check out how to earn here.
- [How do I use my GoodnessMe Club points?](https://help.goodnessme.com.au/en-US/how-do-i-use-my-goodnessme-club-points-139503.md): Every 20 points earnt will give you $1 to spend on the GoodnessMe online shop. As you accumulate points, it will unlock higher reward vouchers for you to redeem. You can use your points in increments of 100 points ($5) and there is no minimum spend.
- [How can I see the GoodnessMe Club points I've earned?](https://help.goodnessme.com.au/en-US/how-can-i-see-the-goodnessme-club-points-ive-earned-139506.md): Easy! Login to your customer account here and click the GoodnessMe Club tab on the website.
- [What happens to my points if I cancel my GoodnessMe Box subscription?](https://help.goodnessme.com.au/en-US/what-happens-to-my-points-if-i-cancel-my-goodnessme-box-subscription-83187.md): Good question. As long as you keep your GoodnessMe account OPEN, you can access your points. If you cancel your GoodnessMe Box subscription, you won’t lose your points. You only lose your points when you close your GoodnessMe Club account. You’re wel
- [How does refer a friend work & how do you refer a friend?](https://help.goodnessme.com.au/en-US/how-does-refer-a-friend-work-&-how-do-you-refer-a-friend-139523.md): Grab a buddy and spread the Goodnessme love! Each time a new friend subscribes to a GoodnessMe Box with a minimum order of $50 (excluding shipping) they get $10 to save on their first GoodnessMe Box subscription. You will also receive from $15 to spe
- [Do my points expire?](https://help.goodnessme.com.au/en-US/do-my-points-expire-83186.md): No your points do not expire, however your vouchers do. A voucher is the code you receive once you redeem a reward. You have 12 months before the voucher you claim expires. Be sure to make the most of them. To view your vouchers, log into you account
- [How do the tiers work & how do I move up a tier?](https://help.goodnessme.com.au/en-US/how-do-the-tiers-work-&-how-do-i-move-up-a-tier-139525.md): You are guaranteed entry into that tier for 12 months. In those 12 months, you must re-qualify for that tier by earning enough points to stay or you will be moved to a lower tier that corresponds with the points earned in that 12 month period. You’ll
- [I have enough points but I'm in a lower tier?](https://help.goodnessme.com.au/en-US/i-have-enough-points-but-im-in-a-lower-tier-139526.md): You must spend the minimum each year to maintain your prior tier.
- [Can I earn points by reviewing products on the shop?](https://help.goodnessme.com.au/en-US/can-i-earn-points-by-reviewing-products-on-the-shop-139528.md): You sure can, its that simple! You can only review the products you have purchased. To receive your points, you will need to have a GoodnessMe Club account. You can create one here. We encourage both positive and negative reviews as we appreciate tru
- [What is the minimum spend to redeem my discount for joining the GoodnessMe Club?](https://help.goodnessme.com.au/en-US/what-is-the-minimum-spend-to-redeem-my-discount-for-joining-the-goodnessme-club-139529.md): Zero! That’s the beauty of it, there is no minimum spend for redeeming the rewards you’ve earned. Keep in mind that free standard shipping for all metro, non-metro and regional areas applies to orders over $120 and free standard shipping for all remo
- [When can I review the product inside my GoodnessMe Box & how?](https://help.goodnessme.com.au/en-US/when-can-i-review-the-product-inside-my-goodnessme-box-&-how-139530.md): We love reading all of your reviews! Be sure to do so each and every month, GoodnessMe Boxes go up as a collection on the website around the 1st of each month i.e. our January Box will be available to review on the 1st of January. These collections w
- [What happens to my points if I cancel my GoodnessMe Box subscription?](https://help.goodnessme.com.au/en-US/what-happens-to-my-points-if-i-cancel-my-goodnessme-box-subscription-139531.md): Good question. As long as you keep your GoodnessMe account OPEN, you can access your points. If you cancel your GoodnessMe Box subscription, you won’t lose your points. You only lose your points when you close your GoodnessMe Club account. You’re wel
- [Review Guidelines](https://help.goodnessme.com.au/en-US/review-guidelines-139532.md): We monitor all publicly posted product reviews on our website. In compliance with Australian law and ACCC guidelines we may remove any reviews that appear to be fake, offensive, defamatory, irrelevant or contain profanities. This includes reviews tha
- [Do my vouchers expire once redeemed?](https://help.goodnessme.com.au/en-US/do-my-vouchers-expire-once-redeemed-199218.md): Yes, they do. You have 12 months before your points expire. Be sure to make the most of them. To view your vouchers, log into you account, clicking the green "GoodnessMe Club" button. It will open up to your available points to redeem. If you scroll
- [Where have my Loyalty vouchers gone?](https://help.goodnessme.com.au/en-US/where-have-my-loyalty-vouchers-gone-201193.md): No need to panic, they are still in your account!. In the bottom left-hand corner of the home page, you will see a dark green GoodnessMe Club button with your points, click on this and scroll down, as it will open up your vouchers :)
- [I cant find my GoodnessMe Club vouchers?](https://help.goodnessme.com.au/en-US/i-cant-find-my-goodnessme-club-vouchers-201194.md): Let us help!. In the bottom left-hand corner of the home page, you will see a dark green GoodnessMe Club button with your points, click on this and scroll down, as it will open up your vouchers :)
- [Can I use my points to purchase a subscription box?](https://help.goodnessme.com.au/en-US/can-i-use-my-points-to-purchase-a-subscription-box-201201.md): Yes, vouchers generated from GoodnessMe Club points can be used on both subscriptions and shop items. A note that points cannot be use on subscription renewals at this time.
- [How do I redeem my GoodnessMe Club points?](https://help.goodnessme.com.au/en-US/how-do-i-redeem-my-goodnessme-club-points-205738.md): To redeem your GoodnessMe Club points make sure you're signed into your Club account.From here, click on My rewards
- [How does the GoodnessMe Subscriber tier work?](https://help.goodnessme.com.au/en-US/how-does-the-goodnessme-subscriber-tier-work-139508.md): Within the first 48 hours after purchasing a subscription, you will be automatically moved into the subscriber tier to start redeeming additional perks. If you are already a subscriber, you will be on the GoodnessMe Subscriber tier. If you are unsure
- [What additional perks do I get as a GoodnessMe Subscriber?](https://help.goodnessme.com.au/en-US/what-additional-perks-do-i-get-as-a-goodnessme-subscriber-139510.md): Double the points! You'll earn 2 points for every $1 spent on the shop, enjoy exclusive FREE standard shipping on all shop orders over $99 and earn 10 points for every review. When you refer a friend and they spend more than $35, you’ll land yoursel
- [How do I become a GoodnessMe Subscriber?](https://help.goodnessme.com.au/en-US/how-do-i-become-a-goodnessme-subscriber-139517.md): Simply have an active GoodnessMe Box subscription, meaning your subscription will renew on your next billing cycle. If you have cancelled your subscription or purchased a gift subscription, and still have boxes remaining, this is an inactive subscrip
- [I purchased a gift subscription, why am I not a GoodnessMe subscriber tier?](https://help.goodnessme.com.au/en-US/i-purchased-a-gift-subscription-why-am-i-not-a-goodnessme-subscriber-tier-139518.md): As a gift subscription does not automatically renew, your subscription is not an active recurring subscription which means you do not have access to the GoodnessMe Subscriber tier.
- [What happens if I am a GoodnessMe Subscriber and I cancel my subscription?](https://help.goodnessme.com.au/en-US/what-happens-if-i-am-a-goodnessme-subscriber-and-i-cancel-my-subscription-139519.md): When you cancel your subscription, you will automatically be moved out of the GoodnessMe Subscriber tier and assigned to your correct tier based on your spend in the last 12 months. E.g. If you have spent $200 in the last year, you will automatically
- [How does the GoodnessMe Subscriber Free Shipping work?](https://help.goodnessme.com.au/en-US/how-does-the-goodnessme-subscriber-free-shipping-work-139521.md): Add $99 or more to your cart and when you enter your email address (the same email as the one linked to your ACTIVE subscription) you'll automatically receive free standard shipping. Please note if you have a subscription in your cart, this ships sep
- [I'm expecting a tracking email but haven't got it yet. Can you help?](https://help.goodnessme.com.au/en-US/im-expecting-a-tracking-email-but-havent-got-it-yet-can-you-help-83183.md): Our subscription boxes are collected for delivery the first week of each month. If you bought after the 20th of the month, your first box will fall into our second dispatch date around the 18th of the month. All Shop orders are assigned a tracking nu
- [I have a tracking number, but don’t have any scans from the courier?](https://help.goodnessme.com.au/en-US/i-have-a-tracking-number-but-don%E2%80%99t-have-any-scans-from-the-courier-83179.md): This means your package has left the warehouse. Wahoo!. Courier scans may take a few days, so keep an eye on it for another two days and, hopefully, you’ll get more up-to-date tracking from the courier soon. If you don’t get anything, give us a shout
- [I've moved house, but my box is going to my old address](https://help.goodnessme.com.au/en-US/ive-moved-house-but-my-box-is-going-to-my-old-address-135055.md): No problem, if you’ve received a tracking number, the fastest way to get it redirected in time is to contact our partner couriers -Aramex at (08) 9356 5309 or Australia Post on 13 76 78. Please note - the 18th of the month is the cut-off, for updatin
- [How do I track my order?](https://help.goodnessme.com.au/en-US/how-do-i-track-my-order-139476.md): Sign into your account and view your order. Click on the order number to the left hand side, then click on track shipment. Alternatively click under Carrier, to be taken directly to the courier site.
- [Who delivers the GoodnessMe Box?](https://help.goodnessme.com.au/en-US/who-delivers-the-goodnessme-box-139475.md): We ship your GoodnessMe Box with a couple of courier services to ensure quick and safe delivery of your goodies. If you're not home at the time of your delivery, your order will be either left in a safe place, otherwise, a the courier may leave a cal
- [Do you charge regional shipping fees?](https://help.goodnessme.com.au/en-US/do-you-charge-regional-shipping-fees-139488.md): We want to make sure we can continue to send to regional areas. To make this possible we charge a small fee on our Subscription service of $10 per box. A friendly note, the regional shipping fee for 3, 6 and 12 monthly subscription plans are charged
- [Do you ship GoodnessMe Boxes internationally?](https://help.goodnessme.com.au/en-US/do-you-ship-goodnessme-boxes-internationally-83180.md): I’m afraid we don’t. Sorry about that. We ship the GoodnessMe Box subscriptions Australia-wide.
- [I'm being charged for shipping on my Subscription Boxes?](https://help.goodnessme.com.au/en-US/im-being-charged-for-shipping-on-my-subscription-boxes-163696.md): This is correct, depending on your postcode. The courier delivery locations for some areas are classified as "rural" or "regional" which is why you see the charge. We do have alternative options to send your parcel, AusPost offers a FREE Parcel Locke
- [Whats the shipping costs on my Subscription Box?](https://help.goodnessme.com.au/en-US/whats-the-shipping-costs-on-my-subscription-box-164019.md): Shipping is free* on the 3, 6 & 12-month GoodnessMe Box and free on the 3 & 12-month Beauty & Lifestyle Box. We currently do not offer express shipping on any subscription service. As for our "Regional" & "Rural" areas, we want to make sure we can co
- [Minimum Order Spend](https://help.goodnessme.com.au/en-US/minimum-order-spend-264444.md): From 7th Feb 2024, at 1:30 PM AEDT, the items in your cart need to reach the minimum order spend of $50 after discounts, to place your order. If you apply a discount code that brings your total order value below $50, you must increase the cart value
- [How do I track my order?](https://help.goodnessme.com.au/en-US/how-do-i-track-my-order-139484.md): Sign into your account and view your order. Click on the order number to the left hand side, then click on track shipment. Alternatively click under Carrier, to be taken directly to the courier site.
- [I have a tracking number, but don’t have any scans from the courier?](https://help.goodnessme.com.au/en-US/i-have-a-tracking-number-but-don%E2%80%99t-have-any-scans-from-the-courier-139487.md): This means your package has left the warehouse. Wahoo!. Courier scans may take a few days, so keep an eye on it for another two days and, hopefully, you’ll get more up-to-date tracking from the courier soon. If you don’t get anything, give us a shout
- [I'm expecting a tracking email but haven't got it yet. Can you help?](https://help.goodnessme.com.au/en-US/im-expecting-a-tracking-email-but-havent-got-it-yet-can-you-help-139490.md): All Shop orders are assigned a tracking number once your items have been dispatched- woo hoo! Here at GoodnessMe, we aim to have our orders dispatched within 2-4 business days, excluding weekends. Please note that this may vary during sales periods.
- [Do you offer Express Shipping?](https://help.goodnessme.com.au/en-US/do-you-offer-express-shipping-139486.md): Yes! We offer Express Shipping for orders on the shop. This excludes the subscription boxes. Please see more here. By selecting Express Shipping it does prioritise your order however it does not expedite the picking and packing process.
- [How much does shipping on the shop cost?](https://help.goodnessme.com.au/en-US/how-much-does-shipping-on-the-shop-cost-139485.md): You can select Standard or Express Shipping Australia-wide for groceries at GoodnessMe. By selecting Express Shipping, it does prioritise your order however, it does not expedite the picking and packing process. Free standard shipping for all metro,
- [Who delivers my shop order?](https://help.goodnessme.com.au/en-US/who-delivers-my-shop-order-139483.md): We work with Australia Post to safely and promptly deliver your shop orders. Please note the following:. By opting for "Authority to Leave" GoodnessMe will instruct the associated courier service to leave your parcel at your unattended premises as pe
- [Do you charge regional and remote shipping fees?](https://help.goodnessme.com.au/en-US/do-you-charge-regional-and-remote-shipping-fees-139489.md): We want to ensure we can continue sending to regional and remote areas. To make this possible we charge a small fee on our Subscription service of $10 per box. A friendly note, the regional shipping fee for 3, 6 and 12 monthly subscription plans are
- [Do you ship products on the shop internationally?](https://help.goodnessme.com.au/en-US/do-you-ship-products-on-the-shop-internationally-139467.md): I’m afraid we don’t. Sorry about that. We ship the GoodnessMe shop products Australia-wide.
- [What is the GoodnessMe Box Satisfaction Guarantee?](https://help.goodnessme.com.au/en-US/what-is-the-goodnessme-box-satisfaction-guarantee-139433.md): We know you’ll love GoodnessMe Box as much as we do, which is why GoodnessMe has a 10 Day Satisfaction Guarantee (Satisfaction Guarantee). In the unlikely event that you are not satisfied with at least one product in your first GoodnessMe Box, you ca
- [What products are covered by the Satisfaction Guarantee?](https://help.goodnessme.com.au/en-US/what-products-are-covered-by-the-satisfaction-guarantee-139436.md): Products covered under our Satisfaction Guarantee include only our Monthly Subscription, 3 Monthly Subscription, 6 Monthly Subscription, 12 Monthly Subscription, 3 Monthly Gift Subscription, 6 Monthly Gift Subscription, 12 Monthly Gift Subscription,
- [How do I apply for a refund under the terms of the Satisfaction Guarantee?](https://help.goodnessme.com.au/en-US/how-do-i-apply-for-a-refund-under-the-terms-of-the-satisfaction-guarantee-139439.md)
- [How long do I have to make a claim after receiving my GoodnessMe Box?](https://help.goodnessme.com.au/en-US/how-long-do-i-have-to-make-a-claim-after-receiving-my-goodnessme-box-139441.md): You have until 5pm, 10 days from the date you receive your first GoodnessMe Box to review all the products in your box and submit an application under our Satisfaction Guarantee. We calculate your 10 days with day 1 being the day the courier tracking
- [What if I only enjoy a couple of products from my GoodnessMe Box?](https://help.goodnessme.com.au/en-US/what-if-i-only-enjoy-a-couple-of-products-from-my-goodnessme-box-139443.md): For clarity, if you are satisfied with one or more products in your first GoodnessMe Box, but not with all products, our Satisfaction Guarantee does not apply in such circumstances.
- [What if my subscription has already renewed?](https://help.goodnessme.com.au/en-US/what-if-my-subscription-has-already-renewed-139448.md): Your GoodnessMe Box subscription will renew automatically on the 20th of each month for the following month's box. Our Satisfaction Guarantee covers only your first subscription/box order. If your subscription renews or pre-paid order has been proces
- [How do I know if I'm eligible for a refund?](https://help.goodnessme.com.au/en-US/how-do-i-know-if-im-eligible-for-a-refund-139451.md): You may be deemed eligible for a refund under our Satisfaction Guarantee if you were not able to give at least one product more than a 2 star rating in your review. You are required to consume, try, open or use every product prior to submitting a rev
- [Collaboration](https://help.goodnessme.com.au/en-US/collaboration-139533.md): If you produce nourishing food or natural beauty, home or personal care products that align with our GoodnessMe values- Always Natural, Nothing artificial, GMO-Free ( just to name a few!). We would love to hear from you!. Please email us at letsdance
- [Brand Suggestions](https://help.goodnessme.com.au/en-US/brand-suggestions-83191.md): Wahoo!! We L-O-V-E new ideas, suggestions and new finds. If you'd love to see your favourite brand or product in the shop or an upcoming GoodnessMe Box, drop us a line at hello@goodnessme.com and tell us more!. We can’t wait to hear from you. We can
- [Let's Connect](https://help.goodnessme.com.au/en-US/lets-connect-83188.md): We always try to give you a top-notch, positive GoodnessMe experience. If you have any general questions that you can't find the answer to, please don't hesitate to reach out to our Customer Experience Team at hello@goodnessmebox.com where they will
- [What are your billing & cancellation policies?](https://help.goodnessme.com.au/en-US/what-are-your-billing-&-cancellation-policies-139495.md)
- [How do I cancel my subscription?](https://help.goodnessme.com.au/en-US/how-do-i-cancel-my-subscription-139497.md): Oh so soon! We’d hate to see you go and loose your subscriber perks! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). You’re a pretty special part of our family. But we understand life sometimes gets
- [What payment methods do you accept?](https://help.goodnessme.com.au/en-US/what-payment-methods-do-you-accept-139493.md): For online shop products, our secure checkout accepts credit/debit card payments from VISA, MasterCard, American Express, PayPal & AfterPay. For Subscriptions, our secure checkout accepts credit/debit card payments from VISA, MasterCard, American Exp
- [How can I update my details?](https://help.goodnessme.com.au/en-US/how-can-i-update-my-details-83176.md): Log into your account here to update your deets but if you’re not having any luck, you may just need an activation email. Shoot us an email at hello@goodnessmebox.com and we’ll resend one straight to you.
- [How do I update my credit card?](https://help.goodnessme.com.au/en-US/how-do-i-update-my-credit-card-83177.md): Too easy… to update your Subscription Billing details
- [How can I update my details?](https://help.goodnessme.com.au/en-US/how-can-i-update-my-details-139499.md): Log into your account here to update your deets but if you’re not having any luck, you may just need an activation email. Shoot us an email at hello@goodnessmebox.com and we’ll resend one straight to you.
- [How do I change my address?](https://help.goodnessme.com.au/en-US/how-do-i-change-my-address-83178.md): Easy peasy lemon squeezy…
- [What is your return policy?](https://help.goodnessme.com.au/en-US/what-is-your-return-policy-139494.md): You can find more about our return policy here.
- [What are your billing & cancellation policies?](https://help.goodnessme.com.au/en-US/what-are-your-billing-&-cancellation-policies-139496.md)
- [When am I billed?](https://help.goodnessme.com.au/en-US/when-am-i-billed-139498.md): You will be billed on the day that you sign up to GoodnessMe Box. After this time your account billing date is re-set. If you are on a monthly subscription you will be billed on the 20th of each month, in advance of the month ahead. If you are on a 3
- [How can I update my details?](https://help.goodnessme.com.au/en-US/how-can-i-update-my-details-139500.md): Log into your account here to update your deets but if you’re not having any luck, you may just need an activation email. Shoot us an email at hello@goodnessmebox.com and we’ll resend one straight to you.