<h4 id="isPasted">Few things to remember:</h4><ul><li>GoodnessMe Box is a subscription service that auto-renews until you choose to cancel.</li><li>Subscriptions must be cancelled 2 days prior to your renewal date, depending on your subscription, this will be either 3, 6 or 12 months on the 20th of the month, for pre payment for the months box ahead (E.g. April 20th, will be payment for the May Box).</li><li>Monthly subscriptions are billed on the 20th of every month.</li><li>You can cancel at any time and will still receive all the boxes remaining on your subscription.</li><li>Gift Subscriptions are a stand alone purchase, no need to cancel as these will not auto renew.</li></ul>

What are your billing & cancellation policies?

Oh so soon! We’d hate to see you go and loose your subscriber perks! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). You’re a pretty special part of our family. But we understand life sometimes gets

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Oh so soon! We&#x2019;d hate to see you go and loose your&#xA0;<a href="https://goodnessme.com.au/blogs/news" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="https://goodnessme.com.au/blogs/news" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">subscriber perks</a>! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). You&#x2019;re a pretty special part of our family. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">But we understand life sometimes gets in the way so we make cancellation super simple. &#xA0; &#xA0; &#xA0; &#xA0;<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li id="isPasted" style="font-size: 16px;">Login to your account dashboard<a href="https://goodnessme.com.au/account/login">&#xA0;here. &#xA0;</a>&#xA0; &#xA0; &#xA0;&#xA0;</li><li style="font-size: 16px;">Click the &#x201C;My Subscription&#x201D; button. &#xA0; &#xA0; &#xA0; &#xA0;</li><li style="font-size: 16px;">Click the &quot;Your Subscription&quot; option in the top menu. &#xA0; &#xA0; &#xA0; &#xA0;</li><li style="font-size: 16px;">Click on the subscription you&#x2019;d like to cancel. Scroll down, and click Cancel Subscription &#xA0; &#xA0;&#xA0;</li></ul><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Follow the options to complete the cancellation process. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Be sure to cancel your before the 20th of the month when your subscription will auto-renew. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any problems, just send us an email at&#xA0;<a href="https://goodnessme.com.au/pages/contact" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="https://goodnessme.com.au/pages/contact" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">hello@goodnessmebox.com &#xA0;</a>&#xA0; &#xA0; &#xA0;&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Remember &#x2013; if you want to come back at any point, we&#x2019;ll be right here with open arms. &#xA0; &#xA0;&#xA0;

How do I cancel my subscription?

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Cancellations

Billing & Accounts

Does a GoodnessMe Box gift subscription renew?

When will my GoodnessMe Box gift subscription arrive?

Can I select more than one dietary preference for my GoodnessMe Box gift subscriptions?

I’d love to send a gift subscription box as a gift? Is it different from a normal subscription?

Can I gift a one-off Box?

Is it possible to add a gift card in a subscription box?

When will my recipient receive their first box?

Can I give a gift subscription to several people?

Are receipts put in the gift box?

Do you do e-Gift Cards?

What dietary options do you have?

Can I change my dietary choice?

Gift Subscriptions

Minimum Order Spend

When will my shop order be shipped?

When should I expect my shop order?

I don't have a tracking number for my shop order?

Do you offer Express Shipping on Shop orders?

I received the wrong/damaged shop item?

My shop order seems delayed?

Can I use more than one code/voucher or gift card at one time?

Can I return a shop product if I don’t like it?

Will my shop order come in two shipments?

Receiving Chocolate during summer

Can I get a refund or exchange if I don't like the product?

Can I add a gift card with a message?

Corporate Bulk Orders

General FAQs

Where does the GoodnessMe e-Gift Card work?

How do I send the e-Gift Card to the recipient?

When will the e-Gift Card arrive?

Can I refund an e-Gift Card?

When does the e-Gift Card expire?

How do I redeem the e-Gift Card?

Can I use the e-Gift Card more than once?

How do I check the balance of an e-Gift Card?

Where can I find my e-Gift Card details if I lose them?

Gift Cards from Prezzee Terms & Conditions

Can I use a discount code to purchase an e-Gift Card?

Gift Cards

What is AfterPay?

How does AfterPay work?

Is there an order limit?

What are other terms and conditions do I need to be aware of?

How often is repayment?

How do I sign up for AfterPay?

How do returns work with AfterPay?

Does AfterPay charge interest?

Can I place an AfterPay order with you over the phone?

Where can I find out more about AfterPay?

AfterPay

Can I return an item or get a refund?

Refunds

Shop

When will I receive my first box?

Will I still receive any remaining boxes once I cancel?

Why does my box look different to the others I've seen?

Can I get a refund?

I've moved house, but my box is going to my old address

I haven't received my bonus gift

My box looks different to others, am I missing items?

When should I make my purchase for Christmas delivery?

How can I make sure I don't double up on Boxes?

General FAQs & Expectations

Does my box GoodnessMe automatically renew?

Auto-Renewal

What is the GoodnessMe Box?

Does my GoodnessMe Box subscription automatically renew?

How much does the GoodnessMe Box cost?

How does GoodnessMe choose what is in the box?

Can I try just one GoodnessMe Box?

Can I choose what is in my GoodnessMe Box?

If I cancel, will I still receive all my boxes?

When will my GoodnessMe Box arrive?

Can I get a refund on my GoodnessMe Box?

GoodnessMe Health Boxes

What is the GoodnessMe Beauty & Lifestyle Box?

How much does the GoodnessMe Beauty & Lifestyle Box cost?

Can I try just one GoodnessMe Beauty & Lifestyle Box?

When will my GoodnessMe Beauty & Lifstyle Box arrive?

How do I sign up for a GoodnessMe Beauty & Lifestyle Box

When will my Beauty & Lifestyle Box arrive?

Beauty & Lifestyle Boxes

How do I sign up for GoodnessMe Kids?

GoodnessMe Kids Boxes

Dietary Requirements

Subscriptions

What is the GoodnessMe Club?

How does the GoodnessMe Club work?

How do I earn points?

How do I use my GoodnessMe Club points?

How can I see the GoodnessMe Club points I've earned?

What happens to my points if I cancel my GoodnessMe Box subscription?

How does refer a friend work & how do you refer a friend?

Do my points expire?

How do the tiers work & how do I move up a tier?

I have enough points but I'm in a lower tier?

Can I earn points by reviewing products on the shop?

What is the minimum spend to redeem my discount for joining the GoodnessMe Club?