<h4 id="isPasted">Few things to remember:</h4><ul><li>GoodnessMe Box is a subscription service that auto-renews until you choose to cancel.</li><li>Subscriptions must be cancelled 2 days prior to your renewal date, depending on your subscription, this will be either 3, 6 or 12 months on the 20th of the month, for pre payment for the months box ahead (E.g. April 20th, will be payment for the May Box).</li><li>Monthly subscriptions are billed on the 20th of every month.</li><li>You can cancel at any time and will still receive all the boxes remaining on your subscription.</li><li>Gift Subscriptions are a stand alone purchase, no need to cancel as these will not auto renew.</li></ul>

What are your billing & cancellation policies?

Oh so soon! We’d hate to see you go and loose your subscriber perks! (* FREE standard shipping, 8 points per review, 1 point for every $1 spent, just to name a few). You’re a pretty special part of our family. But we understand life sometimes gets in

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Oh so soon! We&#x2019;d hate to see you go and loose your&#xA0;<a href="https://goodnessme.com.au/blogs/news" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="https://goodnessme.com.au/blogs/news" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">subscriber perks</a>! (* FREE standard shipping, 8 points per review, 1 point for every $1 spent, just to name a few). You&#x2019;re a pretty special part of our family. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">But we understand life sometimes gets in the way so we make cancellation super simple. &#xA0; &#xA0;<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li id="isPasted" style="font-size: 16px;">Login to your account dashboard<a href="https://goodnessme.com.au/account/login">&#xA0;here. &#xA0;</a>&#xA0; &#xA0; &#xA0;&#xA0;</li><li style="font-size: 16px;">Click the &#x201C;My Subscription&#x201D; button. &#xA0; &#xA0; &#xA0; &#xA0;</li><li style="font-size: 16px;">Click the &quot;Your Subscription&quot; option in the top menu. &#xA0; &#xA0; &#xA0; &#xA0;</li><li style="font-size: 16px;">Click on the subscription you&#x2019;d like to cancel. Scroll down, and click Cancel Subscription &#xA0; &#xA0;&#xA0;</li></ul><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Follow the options to complete the cancellation process. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Be sure to cancel your before the 20th of the month when your subscription will auto-renew. &#xA0; &#xA0; &#xA0; &#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any problems, just send us an email at&#xA0;<a href="https://goodnessme.com.au/pages/contact" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="https://goodnessme.com.au/pages/contact" style="box-sizing: inherit; background-color: transparent; color: rgb(246, 153, 126); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">hello@goodnessmebox.com &#xA0;</a>&#xA0; &#xA0; &#xA0;&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Remember &#x2013; if you want to come back at any point, we&#x2019;ll be right here with open arms. &#xA0; &#xA0;&#xA0;

How do I cancel my subscription?

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Cancellations

Billing & Accounts

What is GoodnessMe?

Where are the promotion's terms and conditions?

General

Minimum Order Spend

When will my shop order be shipped?

When should I expect my shop order?

I don't have a tracking number for my shop order?

Do you offer Express Shipping on Shop orders?

I received the wrong/damaged shop item?

My shop order seems delayed?

Can I use more than one code/voucher or gift card at one time?

Can I return a shop product if I don’t like it?

Will my shop order come in two shipments?

Receiving Chocolate during summer

Can I get a refund or exchange if I don't like the product?

Can I add a gift card with a message?

Corporate Bulk Orders

General FAQs

Where does the GoodnessMe e-Gift Card work?

How do I send the e-Gift Card to the recipient?

When will the e-Gift Card arrive?

Can I refund an e-Gift Card?

When does the e-Gift Card expire?

How do I redeem the e-Gift Card?

Can I use the e-Gift Card more than once?

How do I check the balance of an e-Gift Card?

Where can I find my e-Gift Card details if I lose them?

Gift Cards from Prezzee Terms & Conditions

Can I use a discount code to purchase an e-Gift Card?

Gift Cards

What is AfterPay?

How does AfterPay work?

Is there an order limit?

What are other terms and conditions do I need to be aware of?

How often is repayment?

How do I sign up for AfterPay?

How do returns work with AfterPay?

Does AfterPay charge interest?

Can I place an AfterPay order with you over the phone?

Where can I find out more about AfterPay?

AfterPay

Can I return an item or get a refund?

Refunds

Shop

When will I receive my first box?

Will I still receive any remaining boxes once I cancel?

Why does my box look different to the others I've seen?

Can I get a refund?

I've moved house, but my box is going to my old address

I haven't received my bonus gift

My box looks different to others, am I missing items?

When should I make my purchase for Christmas delivery?

How can I make sure I don't double up on Boxes?

What is the GoodnessMe Box?

Does my GoodnessMe Box subscription automatically renew?

How much does the GoodnessMe Box cost?

How does GoodnessMe choose what is in the box?

Can I try just one GoodnessMe Box?

Can I choose what is in my GoodnessMe Box?

If I cancel, will I still receive all my boxes?

When will my GoodnessMe Box arrive?

Can I get a refund on my GoodnessMe Box?

General FAQs & Expectations

Can I change my dietary choice?

What dietary options do you have?

Dietary Requirements

GoodnessMe Boxes

Does my box GoodnessMe automatically renew?

Auto-Renewal

What is the GoodnessMe Beauty & Lifestyle Box?

How much does the GoodnessMe Beauty & Lifestyle Box cost?

Can I try just one GoodnessMe Beauty & Lifestyle Box?

When will my GoodnessMe Beauty & Lifstyle Box arrive?

How do I sign up for a GoodnessMe Beauty & Lifestyle Box

When will my Beauty & Lifestyle Box arrive?

Beauty & Lifestyle Boxes

How do I sign up for GoodnessMe Kids?

GoodnessMe Kids Boxes

GoodnessMe Box & GoodnessMe Beauty & Lifestyle Box

Does a GoodnessMe Box gift subscription renew?

When will my GoodnessMe Box gift subscription arrive?

Can I select more than one dietary preference for my GoodnessMe Box gift subscriptions?

I’d love to send a gift subscription box as a gift? Is it different from a normal subscription?

Can I gift a one-off Box?

Is it possible to add a gift card in a subscription box?

When will my recipient receive their first box?

Can I give a gift subscription to several people?

Gift Subscriptions

What are the GoodnessMe Snack Boxes?

How is the GoodnessMe Snack Box different to the GoodnessMe Box?

What’s the difference between a buy-once box and a subscription?

How does the GoodnessMe Snack Box work?

Can I try one GoodnessMe Snack Box?

What is the shipping cost for the GoodnessMe Snack Boxes?

When will my GoodnessMe Snack Box arrive?

What is in my GoodnessMe Snack Box?

Can the GoodnessMe Snack Box be shipped by Express Post?

Do the GoodnessMe Snack Boxes auto-renew?

When will I be billed for my GoodnessMe Snack Box?

Can I skip my GoodnessMe Snack Box?

Can I select another dietary requirement?

How do I cancel my GoodnessMe Snack Box?

What happens if a product becomes unavailable in the GoodnessMe Snack Boxes?

Can I get a refund on the GoodnessMe Snack Boxes?

How do I update my address for the GoodnessMe Snack Boxes?

Can I choose products in my GoodnessMe Snack Box?

If I cancel, will I still receive my GoodnessMe Snack Boxes?

Are the Kid's GoodnessMe Snack Boxes nut-free?

What are the perks of being a subscriber?

GoodnessMe Snack Boxes

What is the GoodnessMe Club?

How does the GoodnessMe Club work?

How do I earn points?

How do I use my GoodnessMe Club points?

How can I see the GoodnessMe Club points I've earned?

What happens to my points if I cancel my GoodnessMe Box subscription?

How does refer a friend work & how do you refer a friend?

Do my points expire?

How do the tiers work & how do I move up a tier?

I have enough points but I'm in a lower tier?

Can I earn points by reviewing products on the shop?

What is the minimum spend to redeem my discount for joining the GoodnessMe Club?