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Have a chat with GoodnessMe's Customer Experience Specialists. One of Australia's fastest-growing online health food stores with all-natural, nutritionist-approved products-nothing artificial. Shop healthy pantry staples, snacks for your diet or health concerns delivered to your door.

GoodnessMe Help Desk - All Natural, Nutritionist-Approved Groceries

We always try to get our shop orders out the door in 2-4 business days. 

There are rare occasions when we’re waiting on suppliers. ‘Specially when a particular product has gone off the charts and there’s limited availability left. 

At these times, we may split your order to get as much as possible to you as quickly as possible. We’ll send the delayed item/items the moment we get it.

On the upside, you’ll get two boxes of goodies delivered. Yay!

Once shipped, you’ll receive an email confirmation with tracking information. Keep your eyes peeled.

What is your shop shipping policy?

Easy peasy lemon squeezy… 

📦Subscription boxes: Head here and follow the few simple steps, let’s make sure we get the right door!

🍪Shop orders:  Addresses can't be changed after an order has been placed, however if the matter is urgent please reach out to customer experience at hello@goodnessmebox.com and we will do our best to help.

How do I update my address?

Not sure if you are aware, but as a GoodnessMe Box subscriber you have some extra perks! You'll earn 2 points for every $1 spent on the shop, enjoy exclusive FREE standard shipping on all shop orders over $30, and earn 10 points for every review. 

For more details on the benefits of being a GoodnessMe Subscriber, head to this page.

Looking for a Free Shipping option?

These little guys can go missing in the blink of an eye! 

In the bottom left corner of the home page, you will see a dark green GoodnessMe Club button with your points, click on this and scroll down, as it will open up your vouchers.

Feel free to reach out if you still can't find them ✨

I cant seem to find my Loyalty points?

We’d hate to see you go and lose your subscriber perks! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). 

If we haven't twisted your arm yet, please reach out to our customer experience team at hello@goodnessmebox.com who will be able to assist!

You’re a pretty special part of our family, but we understand life sometimes gets in the way. 

If your mind is already made up, please click here to cancel.

How do I cancel my subscription?

We work towards dispatching your order within 2-4 business days. Sometimes we may split your order into 2 deliveries to get your goods to you as fast as possible. 

If this takes place you will receive a tracking notification with the items that are on its way.  If you've received your tracking, keep an eye on it through the courier directly :) 📦

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