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Satisfaction Guarantee

What is the GoodnessMe Box Satisfaction Guarantee?

We know you’ll love GoodnessMe Box as much as we do, which is why GoodnessMe has a 10 Day Satisfaction Guarantee (Satisfaction Guarantee). In the unlikely event that you are not satisfied with at least one product in your first GoodnessMe Box, you ca

What products are covered by the Satisfaction Guarantee?

Products covered under our Satisfaction Guarantee include only our Monthly Subscription, 3 Monthly Subscription, 6 Monthly Subscription, 12 Monthly Subscription, 3 Monthly Gift Subscription, 6 Monthly Gift Subscription, 12 Monthly Gift Subscription,

How do I apply for a refund under the terms of the Satisfaction Guarantee?

How long do I have to make a claim after receiving my GoodnessMe Box?

You have until 5pm, 10 days from the date you receive your first GoodnessMe Box to review all the products in your box and submit an application under our Satisfaction Guarantee. We calculate your 10 days with day 1 being the day the courier tracking

What if I only enjoy a couple of products from my GoodnessMe Box?

For clarity, if you are satisfied with one or more products in your first GoodnessMe Box, but not with all products, our Satisfaction Guarantee does not apply in such circumstances.

What if my subscription has already renewed?

Your GoodnessMe Box subscription will renew automatically on the 20th of each month for the following month's box. Our Satisfaction Guarantee covers only your first subscription/box order. If your subscription renews or pre-paid order has been proces

How do I know if I'm eligible for a refund?

You may be deemed eligible for a refund under our Satisfaction Guarantee if you were not able to give at least one product more than a 2 star rating in your review. You are required to consume, try, open or use every product prior to submitting a rev