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GoodnessMe

Have a chat with GoodnessMe's Customer Experience Specialists. One of Australia's fastest-growing online health food stores with all-natural, nutritionist-approved products-nothing artificial. Shop healthy pantry staples, snacks for your diet or health concerns delivered to your door.

GoodnessMe Help Desk - All Natural, Nutritionist-Approved Groceries

When will my shop order be shipped?

When should I expect my shop order?

I don't have a tracking number for my shop order?

My shop order seems delayed?

Do you offer Express Shipping on Shop orders?

Can I return an item or get a refund?

I received the wrong/damaged shop item?

Shop

When will I get my first subscription box?

What dietary options do you have?

Can I change my dietary choice?

Does my box automatically renew?

Can I trial just one box?

When will my Beauty Box arrive?

I haven't received my bonus gift

I've moved house, but my box is going to my old address

Why does my box look different to the others I've seen?

How do I cancel my subscription?

Will I still receive any remaining boxes once I cancel?

Can I get a refund?

Subscriptions

I’d love to send a gift subscription box as a gift? Is it different from a normal subscription?

Can I gift a one-off Box?

Is it possible to add a gift card in a subscription box?

Can I give a gift subscription to several people?

When will the recipient get their first box?

Are receipts put in the gift box?

Do you do e-Gift Cards?

Gift Subscriptions

How can I update my details?

How do I update my credit card?

How do I change my address?

Billing & Account

I have a tracking number, but don’t have any scans from the courier?

Do you ship overseas?

I've moved, and my subscription box is on its way

Do you charge regional shipping fees?

I'm expecting a tracking email but haven't got it yet. Can you help?

Shipping

What is the GoodnessMe Club?

How do I earn points?

Do my points expire?

What happens to my points if I cancel my GoodnessMe Box subscription?

GoodnessMe Club

Let's Connect

Have a favourite brand or product you'd love to see in the shop or an upcoming GoodnessMe Box?

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