General FAQs & Expectations

GoodnessMe Boxes

Auto-Renewal

Beauty & Lifestyle Boxes

GoodnessMe Kids Boxes

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GoodnessMe Box & GoodnessMe Beauty & Lifestyle Box

Customer Experience Christmas Support Hours

Warehouse Closure Dates

GoodnessMe Shop Last Chance Christmas Shipping Cut Offs

Can I place a personalised message in my order?

Can I gift a one-off box?

Can I get the receipt taken out of my order?

How long will my shop order take to arrive?

Why has my tracking number not been updated?

When will I receive my January GoodnessMe Subscription Box?

When will I receive my December GoodnessMe Box?

I still haven't received my December Box?

Christmas Expectations, Shipping & Delivery 2025

What is GoodnessMe?

Where are the promotion's terms and conditions?

General

Minimum Order Spend

When will my shop order be shipped?

When should I expect my shop order?

I don't have a tracking number for my shop order?

Do you offer Express Shipping on Shop orders?

I received the wrong/damaged shop item?

My shop order seems delayed?

Can I use more than one code/voucher or gift card at one time?

Can I return a shop product if I don’t like it?

Will my shop order come in two shipments?

Receiving Chocolate during summer

Can I get a refund or exchange if I don't like the product?

Can I add a gift card with a message?

Corporate Bulk Orders

General FAQs

Where does the GoodnessMe e-Gift Card work?

How do I send the e-Gift Card to the recipient?

When will the e-Gift Card arrive?

Can I refund an e-Gift Card?

When does the e-Gift Card expire?

How do I redeem the e-Gift Card?

Can I use the e-Gift Card more than once?

How do I check the balance of an e-Gift Card?

Where can I find my e-Gift Card details if I lose them?

Gift Cards from Prezzee Terms & Conditions

Can I use a discount code to purchase an e-Gift Card?

Gift Cards

What is AfterPay?

How does AfterPay work?

Is there an order limit?

What are other terms and conditions do I need to be aware of?

How often is repayment?

How do I sign up for AfterPay?

How do returns work with AfterPay?

Does AfterPay charge interest?

Can I place an AfterPay order with you over the phone?

Where can I find out more about AfterPay?

AfterPay

Can I return an item or get a refund?

Refunds

Shop

When will I receive my first box?

Will I still receive any remaining boxes once I cancel?

Why does my box look different to the others I've seen?

Can I get a refund?

I've moved house, but my box is going to my old address

How do I cancel my subscription?

I haven't received my bonus gift

My box looks different to others, am I missing items?

When should I make my purchase for Christmas delivery?

How can I make sure I don't double up on Boxes?

What is the GoodnessMe Box?

Does my GoodnessMe Box subscription automatically renew?

How much does the GoodnessMe Box cost?

How does GoodnessMe choose what is in the box?

Can I try just one GoodnessMe Box?

Can I choose what is in my GoodnessMe Box?

If I cancel, will I still receive all my boxes?

When will my GoodnessMe Box arrive?

Can I get a refund on my GoodnessMe Box?

Can I change my dietary choice?

What dietary options do you have?

Dietary Requirements

Does my box GoodnessMe automatically renew?

What is the GoodnessMe Beauty & Lifestyle Box?

How much does the GoodnessMe Beauty & Lifestyle Box cost?

Can I try just one GoodnessMe Beauty & Lifestyle Box?

When will my GoodnessMe Beauty & Lifstyle Box arrive?

How do I sign up for a GoodnessMe Beauty & Lifestyle Box

When will my Beauty & Lifestyle Box arrive?

How do I sign up for GoodnessMe Kids?

Does a GoodnessMe Box gift subscription renew?

When will my GoodnessMe Box gift subscription arrive?

Can I select more than one dietary preference for my GoodnessMe Box gift subscriptions?

I’d love to send a gift subscription box as a gift? Is it different from a normal subscription?

Can I gift a one-off Box?

Is it possible to add a gift card in a subscription box?

When will my recipient receive their first box?

Can I give a gift subscription to several people?

Gift Subscriptions

What are the GoodnessMe Snack Boxes?

How is the GoodnessMe Snack Box different to the GoodnessMe Box?

What’s the difference between a buy-once box and a subscription?

How does the GoodnessMe Snack Box work?

Can I try one GoodnessMe Snack Box?

What is the shipping cost for the GoodnessMe Snack Boxes?

When will my GoodnessMe Snack Box arrive?

What is in my GoodnessMe Snack Box?

Can the GoodnessMe Snack Box be shipped by Express Post?

Do the GoodnessMe Snack Boxes auto-renew?

When will I be billed for my GoodnessMe Snack Box?

Can I skip my GoodnessMe Snack Box?

Can I select another dietary requirement?

How do I cancel my GoodnessMe Snack Box?

What happens if a product becomes unavailable in the GoodnessMe Snack Boxes?

Can I get a refund on the GoodnessMe Snack Boxes?

How do I update my address for the GoodnessMe Snack Boxes?

Can I choose products in my GoodnessMe Snack Box?

If I cancel, will I still receive my GoodnessMe Snack Boxes?

Are the Kid's GoodnessMe Snack Boxes nut-free?

What are the perks of being a subscriber?

GoodnessMe Snack Boxes

What is the GoodnessMe Club?

How does the GoodnessMe Club work?

How do I earn points?

How do I use my GoodnessMe Club points?

How can I see the GoodnessMe Club points I've earned?

What happens to my points if I cancel my GoodnessMe Box subscription?

How does refer a friend work & how do you refer a friend?

Do my points expire?

How do the tiers work & how do I move up a tier?

I have enough points but I'm in a lower tier?

Can I earn points by reviewing products on the shop?

What is the minimum spend to redeem my discount for joining the GoodnessMe Club?

When can I review the product inside my GoodnessMe Box & how?

Review Guidelines

Do my vouchers expire once redeemed?

Where have my Loyalty vouchers gone?

I cant find my GoodnessMe Club vouchers?

Can I use my points to purchase a subscription box?

How do I redeem my GoodnessMe Club points?

All Rewards

How does the GoodnessMe Subscriber tier work?

What additional perks do I get as a GoodnessMe Subscriber?

How do I become a GoodnessMe Subscriber?

I purchased a gift subscription, why am I not a GoodnessMe subscriber tier?

What happens if I am a GoodnessMe Subscriber and I cancel my subscription?

How does the GoodnessMe Subscriber Free Shipping work?

Subscriber Rewards

GoodnessMe Club

I'm expecting a tracking email but haven't got it yet. Can you help?

I have a tracking number, but don’t have any scans from the courier?

How do I track my order?

Who delivers the GoodnessMe Box?

Do you charge regional shipping fees?

Do you ship GoodnessMe Boxes internationally?

I'm being charged for shipping on my Subscription Boxes?

Whats the shipping costs on my Subscription Box?

GoodnessMe Box Shipping

Do you offer Express Shipping?

How much does shipping on the shop cost?

Who delivers my shop order?

Do you charge regional and remote shipping fees?

Do you ship products on the shop internationally?

GoodnessMe Shipping

Shipping

What is the GoodnessMe Box Satisfaction Guarantee?

What products are covered by the Satisfaction Guarantee?

How do I apply for a refund under the terms of the Satisfaction Guarantee?

How long do I have to make a claim after receiving my GoodnessMe Box?

What if I only enjoy a couple of products from my GoodnessMe Box?

What if my subscription has already renewed?

How do I know if I'm eligible for a refund?

Satisfaction Guarantee

Collaboration

Brand Suggestions

Let's Connect

What are your billing & cancellation policies?

Cancellations

What payment methods do you accept?

How can I update my details?

How do I update my credit card?

Payment Details

How do I change my address?

Address

What is your return policy?

When am I billed?

Billing & Renewals

Billing & Accounts