Who delivers my shop order?Updated 2 years ago

We work with Australia Post to safely and promptly deliver your shop orders.

Australia Post

Please note the following:

• Unless 'authority to leave' is given at the time of order, a signature is required on delivery.
• If the parcel requires a signature on delivery, and there is no one to sign for the parcel at your delivery address, your parcel will be transferred to your local post office. A card will be left by the courier and you will receive a notification via email from AusPost when your order is ready to be picked up. 
• If you do not pick up your parcel from your local post office within 10 working days of receiving an email, it will be returned to our warehouse. GoodnessMe reserve the right to charge an additional AU $10 to redeliver your parcel. We do not offer refunds for any order if you opt not to pay the additional fee to have your parcel redelivered. 
• It is your responsibility to provide a correct postal address. If you provide an incorrect postal address, or if you misspell or omit details of your address, Australia Post will return your order to our warehouse. GoodnessMe reserves the right to charge an additional AU $10 to redeliver your parcel to a correct address. We do not offer refunds for any order if you opt not to pay the additional fee and have your parcel redelivered.  

Authority to Leave Terms & Conditions

By opting for "Authority to Leave" GoodnessMe will instruct the associated courier service to leave your parcel at your unattended premises as per your instructions.

You agree that the parcel is deemed received when left at your premises and GoodnessMe (and Australia Post/Courier) do not accept responsibility for any loss or damage which may result after. You agree to release GoodnessMe against any and all claims, liabilities, losses, and expenses, including consequential losses, suffered or incurred by you or any other person as a result of this Authority to Leave.