Box

I'm expecting a tracking email but haven't got it yet. Can you help?

Our subscription boxes are collected for delivery the first week of each month. If you bought after the 20th of the month, your first box will fall into our second dispatch date around the 18th of the month. All Shop orders are assigned a tracking nu

I have a tracking number, but don’t have any scans from the courier?

This means your package has left the warehouse. Wahoo!. Courier scans may take a few days, so keep an eye on it for another two days and, hopefully, you’ll get more up-to-date tracking from the courier soon. If you don’t get anything, give us a shout

I've moved house, but my box is going to my old address

No problem, if you’ve received a tracking number, the fastest way to get it redirected in time is to contact our partner couriers -Aramex at (08) 9356 5309 or Australia Post on 13 76 78. Please note - the 18th of the month is the cut-off, for updatin

How do I track my order?

Sign into your account and view your order. Click on the order number to the left hand side, then click on track shipment. Alternatively click under Carrier, to be taken directly to the courier site.

Who delivers the GoodnessMe Box?

We ship your GoodnessMe Box with a couple of courier services to ensure quick and safe delivery of your goodies. If you're not home at the time of your delivery, your order will be either left in a safe place, otherwise, a the courier may leave a cal

Do you charge regional shipping fees?

We want to make sure we can continue to send to regional areas. To make this possible we charge a small fee on our Subscription service of $10 per box. A friendly note, the regional shipping fee for 3, 6 and 12 monthly subscription plans are charged

Do you ship GoodnessMe Boxes internationally?

I’m afraid we don’t. Sorry about that. We ship the GoodnessMe Box subscriptions Australia-wide.

I'm being charged for shipping on my Subscription Boxes?

This is correct, depending on your postcode. The courier delivery locations for some areas are classified as "rural" or "regional" which is why you see the charge. We do have alternative options to send your parcel, AusPost offers a FREE Parcel Locke

Whats the shipping costs on my Subscription Box?

Shipping is free* on the 3, 6 & 12-month GoodnessMe Box and free on the 3 & 12-month Beauty & Lifestyle Box. We currently do not offer express shipping on any subscription service. As for our "Regional" & "Rural" areas, we want to make sure we can co