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General FAQs & Expectations

When will I receive my first box?

Keen as mustard! Understandable, we are too. Goodies are delivered to your door every month -- what a treat. Boxes go out at the beginning of each month, as long as we get your order by the 20th of the previous month. Orders after the 20th of the mon

Will I still receive any remaining boxes once I cancel?

Of course! We always make sure to send all your prepaid boxes, even when your subscription has been canceled.

Why does my box look different to the others I've seen?

Great catch! We tailor boxes to cater to those who are vegan, dairy-free, and gluten-free which may account for some of the differences you've seen. We also pride ourselves on supporting big and small brands (it's why we do what we do!). We hand-pick

Can I get a refund?

A little reminder: We have a no refund policy. GoodnessMe Box is a subscription service that auto-renews, agreed upon sign up. Happy customers are our (healthier) jam. So, if there are issues with your product(s) please don’t hesitate to get in touch

I've moved house, but my box is going to my old address

No worries. Easily sorted. Easy peasy lemon squeezy…. If you’ve received a tracking no, please contact our partner couriers for redirection Aramex on (08) 9356 5309 or Australia Post on 13 76 78. Any problems please drop us a line at hello@goodnessbo

How do I cancel my subscription?

We’d hate to see you go and lose your subscriber perks! (* FREE standard shipping, 10 points per review, 2 points for every $1 spent, just to name a few). You’re a pretty special part of our family. But we understand life sometimes gets in the way so

I haven't received my bonus gift

Bonus Gifts... they come in all sorts of shapes and sizes. They’re for new subscribers, when you buy the 6 or 12 month subscription. If your bonus gift is missing, reach out to [email protected] and we will sort it out. P.s. Bonus gifts are on

My box looks different to others, am I missing items?

When should I make my purchase for Christmas delivery?

Great question!. As our subscriptions are processed upon payment... If you purchase before December 15th, you will receive our December edition as your first box. (Dispatched the18th DEC). If you purchase after December 15th, you would receive our Ja

How can I make sure I don't double up on Boxes?

Great Question! If I make my purchase before the 15th of the month, means you will receive the current month's box. Any purchases after the 15th are a pre-payment for the following month's box. If you're still unsure, be sure to reach out to our Cust

What is the GoodnessMe Box?

The GoodnessMe Box is a health food sampling subscription service designed to get you excited about eating pure and wholesome food. Each month, your GoodnessMe Box will surprise you with up to 10 nutritionist-approved health food goodies catered to y

Does my GoodnessMe Box subscription automatically renew?

Absolutely. Your subscription box will auto-renew until you cancel. Boxes renew on the 20th of every 1, 3, 6, or 12 months, depending on the subscription billing plan you selected upon sign up. Please note gift subscriptions do not renew. You can fin

How much does the GoodnessMe Box cost?

As of the 24th September 2022, 2pm AEST GoodnessMe Box subscriptions cost $30.00/month + $7 shipping Australia wide. With the recent increase in costs of shipping, ingredients, packaging and other factors we've had to make the decision to do this for

How does GoodnessMe choose what is in the box?

To ensure you receive the highest quality health foods, our very own GoodnessMe nutritionists help search the health food world and together we select only the very best products to go in the box. We identify businesses big and small that share the G

Can I try just one GoodnessMe Box?

GoodnessMe Boxes are only available as part of a subscription. If you’d like to try just one box, we recommend a monthly subscription which can be cancelled at any time. We just need 2 days notice prior to your subscription renewing. Otherwise check

Can I choose what is in my GoodnessMe Box?

GoodnessMe Boxes are all about discovery so the contents of the box is a surprise. We like to include a mix of products in the box, each month you will receive different products. GoodnessMe makes no representations and gives no warranties that all o

If I cancel, will I still receive all my boxes?

Of course!. If you are on a 3, 6 or 12 month subscription, you can cancel at any time and will still receive all the boxes remaining on your subscription.

When will my GoodnessMe Box arrive?

We send out box deliveries twice a month, on the first week of each month and around the 16th of each month. You need to place your order by the 20th of the month prior, in order to fall into the delivery in the first week of the month. Once your fir

Can I get a refund on my GoodnessMe Box?

GoodnessMe does not offer refunds, including no partial refunds. For 3, 6 or 12 months subscriptions that have already started; GoodnessMe may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. GoodnessMe